Find why an employee is underperforming
It’s important to not jump to conclusions regarding why an employee is underperforming. Rarely does a person set out to intentionally do a bad job.
The problem could be as simple as not having the proper resources or being under trained. There could be outside influences distracting them from their work. It’s possible that the employee is conflicted about company goals or has lost motivation to fulfill the mission of the company.
Whatever reason is underlying their underperformance, is important to know what it is first if it is to be improved.
Clearly communicating underperformance is challenging but necessary. Managers should also open the floor to the underperforming employee to articulate what barriers are standing in their way so that the manager can improve their circumstances.
Employee performance can be improved when both the manager and the employee understand where they are, where they need to be, and how they are going to get there.
In addition to the manager and employee having open communication, the entire team should be encouraged to communicate everything from progress, deadlines, expectations, and resources.
Doing this makes it easier to navigate an objective from start to finish within the framework of the team. It opens up opportunities to collaborate and can improve the performance for everyone.
Create a positive work environment
With open communication underway, it’s now time to review the work environment. It wouldn’t make sense to encourage communication in an environment where people are intimidated by superiors, arbitrarily reprimanded and their concerns dismissed.
Rather, work towards a work culture that allows employees to voice their opinion and reinforce that their opinions are heard. Giving employees a healthy and happy work environment will foster better results.
Employees will be more likely to contribute their good ideas and hard work to a company that wants to hear them.
- Provide effective training
Right from the start, provide all new employees with proper training. Make sure that employees know what to do, and the most efficient way of doing it. Once the processes for getting the job done are routine, they’ll be able to contribute their unique ideas and be effective at getting things done.
But don’t make the mistake of thinking training is a one-time thing. Training should be ongoing so that employees can continue to develop their skills. Ongoing training is the way to continuously improve employee performance.